Pengguna Tetamu
22 Oktober 2023
This hotel is beautiful with a great outside area and lovely decorations inside. The beds were very comfortable and the room very clean. The spa facilities were also very nice. We had been traveling over 15 days in Spain, with just about as many hotel rooms as days, when we arrived here in Segovia. This is the first hotel where the staff, with the exception of the spa workers, treated us rudely and were not flexible with us not being fluent Spanish speakers. We got no warm greetings from reception, where English was spoken. Only the basic information. We ate in the restaurant and the food was very good. However, the oldest server, possibly the Maitre d', would not seat us, even though we had reservations and was not flexible in us using our Spanish app or our attempts at speaking Spanish. Finally, another server recognized we had reservations and seated us. The older server delivered the food incorrectly to the wrong person and waived us off when we wanted to pay our bill to take care of other tables. It is hard to even give an "average" rating for this hotel because of the staff being so inconsiderate. Maybe they prefer only fluent Spanish speaking customers, but English speaking customers also have money and would appreciate some kindness.
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